How do Employee Assistance
Programmes work?

Through an EAP, employees have confidential access to counsellors and resource. While employers pay for this service, they receive no information into what is discussed during the sessions, or how the employee is using the service. This means that an employee can feel comfortable to discuss all issues and receive support on the matters affecting them most.

Within the first session of the assistance programme, the employees will receive an initial assessment, to see how they are currently feeling and what their current situation is.

Employees can receive help in the following areas;

  • Mental Health issues (including stress, depression and anxiety or any issues relating to mental health that the employee wants to discuss.
  • Financial issues (including how to deal with debts, help creating budgets, investments and managing loans
  • Legal advice including marriage counseling, advise and support surrounding divorce or family concerns)
  • Work issues/conflicts (Advice on how to deal with issues such as manager- employee conflict, burnouts, lack of interpersonal skills e. t. c)
  •  Drug Addiction (including advice on addiction or how to deal with issues a family members problem with
    addiction.

Note: But all the programs are not limited to these topics and can cover much more.

Importance of EAPs

An Employee Assistance Program is a benefit offered to employees to help a variety of potential challenges that may affect job performance.

Benefits include,

• There is increased work productivity, this in the end helps create a culture for greater synergy in organisational learning and development.
• There are low costs compared with having a health insurance system.
• The program employee increases their self awareness regarding their thinking patterns and behavior tendencies so as to
make them more effective in their jobs also.

We have provided a wide range of counselling services to many reputable organizations including;

Client Organisation

Services Provided

Duration

Contact Person

Namirembe Hillside Highschool

School Counselor

2013 to date

Dr.Hillary Kizza(Director)
Tel: 0772642835

National Drug Authority

Survey and Sensitization on
Drug and Substance abuse
among Secondary Students

2013-2015

Dr. Hellen Ndagije(Head of
Drug and Information)
Tel: 0772469094

Kampala Medical
Chambers Hospital

Clinical Psychology

2017 to date

Dr. Joseph
Turyabahika(Director)
Tel: 0772500828

Ministry of Health

Frontline mental health
worker outbreak of Covid 19
in the Country

2020

Dr Hafiswa (Assistant
Commissioner Head Mental
Health Dpt)
Tel: 0781033393

Letshego Ltd Uganda

Work Place Counselling

2021

Mr. Desmond Niwamanya
(HR)
Tel: 0750668235

Parliament of Uganda

Employee Assistance

Programme

2021

Mrs. Jackline Ahimbisibwe

FIDA Uganda

Group Counselling

2019

Projects Manger

National Housing and
Construction Company

Counselling service to the
staff,

2022

HR. Agnes Tundu,

GA Insurance

Counselling services

2022

Racheal Nyangoma,Care
Team Manager GA Insurance,
Tel: 0756290043.

Rapport Counselling
your EAP Partner

Rapport Counselling Service is your partner in the effort to evaluate, assist and restore employees struggling with job performance problems. The EAP can assist you with getting a struggling worker the help they need. We help the individual employee with their personal or professional problems, in a caring and confidential manner; through work counselling. Work place counselling is the provision of counselling services to employees by their employer. Work place counsellors are expected to work with in a short- term frame work. Employees accessing counselling normally have a limited number of sessions available to them, usually between 3-6 sessions.

• A counsellor in a work place can work with designated personnel as a thinking partner, a revealing mirror and a pacesetter among others. A counsellor can help in leverage core capacities of employees.
• Can help create a culture for greater synergy in organizational learning and development.
• Can also help employee increase their self-awareness regarding their thinking patterns and behavior tendencies so as to make them more effective in their jobs also.
• Counselling is an effective and preventive people management strategy for organizations to help employees’ better managing stress, personal issues or work- related problems.

How the EAP
Can help

The scope of problems addressed by the EAP is broad. Here is an overview of the types of problems we deal with:
Substance Abuse

• Alcohol Dependency
• Drug Dependency Prescription Drug Abuse
• Co- dependency and concerns for family members

Personal and Emotional problems

• Stress
• Anxiety Depression, suicidal tendencies
• Co- dependency and concerns for family membersanger
• Grief and Loss

Work and Life Issues

• Job related stress

Family and relationship problems

• Adjusting to job changes Pre-marital/Marital issues
• Financial problems communication issues
• Legal problems Parenting concerns and
• Parent-child conflict adjustments to separation and divorce
• Communication Problems Single parenting concerns
• Balance work and family demands

What Does a Problem Look Like?

When an employee is having a problem, theproblem will begin to show up at work as a change in their work performance but it can be very hard to recognize some of these signs. Below is a list of some of the typical behavioral changes a supervisor may see in a troubled employee. If an employee begins to show some of these signs, we strongly recommend you consider using EAP to help the employee.

Work Habits/Patterns

• Alternates between high and low productivity/ accuracy
• Misses deadlines, work is incomplete
• Work seem to take more effort, more time than usual
• Distracted from task at hand
• Has trouble handling more complex work though able to do it
• Has difficulty recalling instructions, tasks
• Can’t recall errors or self-correct as before
• Rigidly resists changing problem behavior despite instructions to change
• Uses questionable judgment

Absenteeism

• Alternates between high and low productivity/ accuracy
• Misses deadlines, work is incomplete
• Work seem to take more effort, more time than usual
• Distracted from task at hand
• Has trouble handling more complex work though able to do it
• Has difficulty recalling instructions, tasks
• Can’t recall errors or self-correct as before
• Rigidly resists changing problem behavior despite instructions to change
• Uses questionable judgment

On- the Job Absenteeism

• Away from worksite more than the job requires
• Frequent and lengthy breaks
• Shows up too sick to work effectively
• Inattentive to job tasks though at work

Problems with other Employees

• Co-workers complain or report difficulty working
effectively with employees
• Overly sensitive to criticism or feedback from others
• Avoids or withdraws from co-workers
• Argues with others
• Files excessive grievances

Add Your Heading Text Here

• Away from worksite more than the job requires
• Frequent and lengthy breaks
• Shows up too sick to work effectively
• Inattentive to job tasks though at work

Add Your Heading Text Here

• Away from worksite more than the job requires
• Frequent and lengthy breaks
• Shows up too sick to work effectively
• Inattentive to job tasks though at work

Note:

Our approach will always depend on the clientele in
need of the services, that is individuals and groups.
Rapport counselling has got highly qualified professionals, trained and experienced technical staff to guide and deliver the services to the highest
expectation of our clients.

TECHNICAL

PROPOSAL

Service

Objective

Method

Number

Deliverable

Rapport Counselling

Counselling
services

Help in leveraging core capacities of
employees

Face to face, telephonic, Zoom, Cognitive behaviour
therapy

Reports

Suzan Tashobya
Theodora Niringire
Simon Ndaula
Samuel Sentumba
Peter Birungi

Sensitization/
group
counselling/
workshops/
Retreats

Help create
a culture for
greater synergy
in organisational
learning and
Development

Power point
presentation,
Discussion,
Psychological
talks

Reports

Simon Ndaula
Samuel Sentumba

Review

Spare a few minutes to write your review.

//