Employee Assistance Programme (EAP)
- Home
- Our Services
- EAP
What is an Employee
Assistance Programme? (EAP)
An Employee Assistance Program (EAP) is a voluntary, work-based program that offers free and confidential assessments, short-term counselling, referrals, and follow-up services to employees who have personal and/or work-related problems. EAPs address a broad and complex range of issues affecting mental and emotional well-being, such as alcohol and other substance abuse, stress, grief, family problems, and psychological disorders. EAP counsellors also work in a consultative role with managers and supervisors to address employee and organizational challenges and needs. Many EAPs are active in helping organizations prevent and cope with workplace violence, trauma, and other emergency response situations.
EAPs have now become important more than ever because the COVID pandemic has been incredibly challenging for everyone – employees and employers alike. Like many other companies and businesses, you’re probably experiencing significant challenges because of the pandemic. During times like these, feelings of distress and anxiety among employees are more apparent than ever. Studies have shown that 1 in 5 employees are suffering from mental health issues at any one time and recent increases in financial insecurity, social isolation, and loneliness because of COVID-19 will likely see this number rise.
As an employer in a time of such uncertainty, it can be difficult to know how you can support your employees. With so many questions unanswered and the current environment changing daily, it’s never been a more critical time to provide support for your team. The last thing you want during this time is to have your employees suffering in silence and feeling like there is no support available. Rapport Counselling is available to provide professional counselling services, support and referral when they need. This will have a direct impact on employee productivity and retention of your very talented staff.
As part of the employee assistance programme, we are able to offer the following services:
• Free 24/7 counselling, legal and information line
• Critical incident advice and telephone support
• Online health and wellness assessment
• Relationship management support and usage
• Management support line and counselling
• Manager support guides
Assistance programmes come at no cost to employees and they may be delivered via Phone, Video or Online interactions. They may also include face to face session. By offering and Employee Assistance Programs, employers can help employees to counter any problems they may be experiencing. When you can help to support your employees when they are going through poor physical issues with emotional wellbeing you get a happier, healthier workforce who feel valued and supported by their employer.
How do Employee Assistance Programmes work?
Through an EAP, employees have confidential access to counsellors and resource. While employers pay for this service, they receive no information into what is discussed during the sessions, or how the employee is using the service. This means that an employee can feel comfortable to discuss all issues and receive support on the matters affecting them most.
Within the first session of the assistance programme, the employees will receive an initial assessment, to see how they are currently feeling and what their current situation is.
Employees can receive help in the following areas;
- Mental Health issues (including stress, depression and anxiety or any issues relating to mental health that the employee wants to discuss.
- Financial issues (including how to deal with debts, help creating budgets, investments and managing loans
- Legal advice including marriage counseling, advise and support surrounding divorce or family concerns)
- Work issues/conflicts (Advice on how to deal with issues such as manager- employee conflict, burnouts, lack of interpersonal skills e. t. c)
- Drug Addiction (including advice on addiction or how to deal with issues a family members problem with addiction.
Note: But all the programs are not limited to these topics and can cover much more.
Importance of EAPs
An Employee Assistance Program is a benefit offered to employees to help a variety of potential challenges that may affect job performance.
Benefits include,
- There is increased work productivity, this in the end helps create a culture for greater synergy in organisational learning and development.
- There are low costs compared with having a health insurance system.
- The program employee increases their self awareness regarding their thinking patterns and behavior tendencies so as to make them more effective in their jobs also.
We have provided a wide range of counselling services to many reputable organizations including;
Client Organisation
Services Provided
Duration
Namirembe Hillside Highschool
School Counselor
2013 to date
National Drug Authority
Survey and Sensitization on
Drug and Substance abuse
among Secondary Students
2013-2015
Kampala Medical
Chambers Hospital
Clinical Psychology
2017 to date
Ministry of Health
Frontline mental health
worker outbreak of Covid 19
in the Country
2020
Letshego Ltd Uganda
Work Place Counselling
2021
Parliament of Uganda
Employee Assistance
Programme
2021
Group Counselling
2019
National Housing and
Construction Company
Counselling service to the
staff,
2022
GA Insurance
Counselling services
2022
Liquid Intelligent Technologies
Employee Assistance
Programme
2022
All Saints Cathedral, Kampala
Counselling services
2016-2017
ICEA
Employee Assistance
Programme
2022
ESKOM
Employee Assistance
Programme
2023
Office of the Auditor General
Work Place Counselling
2022
Insurance Regulatory Authority
Employee Assistance
Programme
2023
Service Cops
Employee Assistance
Programme
2023
Rapport Counselling your EAP Partner
Rapport Counselling Service is your partner in the effort to evaluate, assist and restore employees struggling with job performance problems. The EAP can assist you with getting a struggling worker the help they need. We help the individual employee with their personal or professional problems, in a caring and confidential manner; through work counselling. Work place counselling is the provision of counselling services to employees by their employer. Work place counsellors are expected to work with in a short- term frame work. Employees accessing counselling normally have a limited number of sessions available to them, usually between 3-6 sessions.
- A counsellor in a work place can work with designated personnel as a thinking partner, a revealing mirror and a pacesetter among others. A counsellor can help in leverage core capacities of employees.
- Can help create a culture for greater synergy in organizational learning and development.
- Can also help employee increase their self-awareness regarding their thinking patterns and behavior tendencies so as to make them more effective in their jobs also.
- Counselling is an effective and preventive people management strategy for organizations to help employees’ better managing stress, personal issues or work- related problems.
How the EAP Can help
The scope of problems addressed by the EAP is broad. Here is an overview of the types of problems we deal with:
Substance Abuse
• Alcohol Dependency
• Drug Dependency Prescription Drug Abuse
• Co- dependency and concerns for family members
Work and Life Issues
• Job related stress
• Adjusting to job changes
Personal and Emotional problems
• Stress
• Anxiety Depression, suicidal tendencies
• Co- dependency and concerns for family members
• Grief and Loss
Family and relationship problems
• Pre-marital/Marital issues
• Financial problems communication issues
• Legal problems
• Parenting concerns and
• Parent-child conflict adjustments to separation and divorce
• Communication Problems Single parenting concerns
• Balance work and family demands
